Privacy Policy

Last updated: August 15, 2026

TrainersDubai (“TrainersDubai”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and contacting our team or personal trainers.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, when we may share it with third parties, how long we retain it, and what rights you may have regarding your personal data.

This Privacy Policy applies to:

Website: https://trainersdubai.com

Company / Legal Entity: APEX TRAINERS PERSONAL SPORT COACHING SERVICES CO. L.L.C

Privacy Contact: info@trainersdubai.com

TrainersDubai operates in Dubai, United Arab Emirates, and processes personal data in accordance with applicable UAE data protection and privacy legislation, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data, where applicable.

1. Who We Are

TrainersDubai is a personal training service and fitness platform that connects clients with professional personal trainers in Dubai.

Our website allows visitors to learn about personal training services, view trainer profiles, submit enquiries, request consultations or trial sessions, contact trainers, submit reviews, and communicate with us regarding our services.

For privacy-related questions or requests, you may contact us at:

Email: info@trainersdubai.com

2. What Personal Data We Collect

Depending on how you use our website and services, we may collect the following categories of personal data.

Information You Provide Directly

When you submit a contact form, consultation request, trainer enquiry, review, or other communication, we may collect:

• First and last name

• Email address

• Telephone or WhatsApp number

• Location

• Message or enquiry details

• Fitness goals and training preferences

• Preferred trainer, training type, or training location

• Information you voluntarily provide about your fitness experience

• Information contained in communications between you and TrainersDubai

• Information contained in reviews or other content you submit to the website

Our website currently uses forms that may request your name, email address, phone number, location, and message.

Fitness and Health-Related Information

If you voluntarily provide information relating to your physical condition, injuries, rehabilitation, medical limitations, pregnancy, fitness history, weight-loss goals, or other health-related circumstances, we may process that information when necessary to respond to your enquiry or help match you with an appropriate trainer.

Health information may constitute sensitive or special-category personal data under applicable data protection laws. We only seek to collect such information where it is necessary and appropriate for the requested service and where an applicable legal basis or consent exists.

You should not provide medical information that is not necessary for your enquiry.

TrainersDubai is not a medical provider, and information submitted through the website does not create a doctor-patient relationship.

Technical Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics services, or other technologies.

This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate geographic information

• Referring website

• Pages visited

• Date and time of visits

• Website interactions

• Technical and diagnostic information

• Cookie and similar technology information

The exact information collected depends on the technologies and third-party services installed and enabled on the website.

3. Why We Collect and Use Personal Data

We may use personal data for the following purposes:

Responding to Enquiries

We use information submitted through contact and consultation forms to:

• Respond to your enquiry

• Contact you about your request

• Arrange a consultation or trial session

• Help identify a suitable personal trainer

• Provide information about our services

• Communicate regarding scheduling or availability

Providing and Managing Services

Where you become a client, we may use relevant information to:

• Provide personal training services

• Coordinate sessions with trainers

• Understand your training goals

• Track relevant progress

• Communicate about your training

• Provide customer support

• Manage bookings and service-related communications

Improving Our Website and Services

We may use technical and usage information to:

• Understand how visitors use our website

• Improve website performance

• Improve content and user experience

• Identify technical problems

• Maintain website security

• Prevent spam, fraud, and abuse

Reviews and Testimonials

If you voluntarily submit a review or testimonial, we may publish the information you choose to provide on our website or other marketing channels.

Where appropriate, reviews may be displayed using your first name, initials, or other information associated with the review.

We will not intentionally publish sensitive personal information as part of a testimonial without an appropriate legal basis or consent.

Legal and Security Purposes

We may process personal data when necessary to:

• Comply with applicable laws and regulations

• Establish, exercise, or defend legal claims

• Prevent fraud or abuse

• Protect our website, systems, users, trainers, and business

• Respond to lawful requests from competent authorities

4. Legal Basis for Processing

Where applicable, we process personal data on one or more of the following grounds:

• Your consent

• Taking steps at your request before entering into a contract

• Performing a contract or providing requested services

• Complying with legal obligations

• Protecting legitimate business, security, or operational interests where permitted by applicable law

• Establishing, exercising, or defending legal claims

• Other lawful grounds permitted under applicable data protection legislation

Where processing is based on consent, you may withdraw your consent where permitted by law. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

5. Contact Forms

Our website contains contact and enquiry forms.

When you submit a form, we may collect information such as your name, email address, telephone number, location, and the contents of your message.

We use this information to respond to your request, provide information about personal training, arrange consultations, match you with trainers, and provide customer service.

We do not sell contact-form information to third parties.

Contact-form submissions are retained only for as long as reasonably necessary to respond to the enquiry, manage the customer relationship, maintain appropriate business records, resolve disputes, or comply with legal obligations.

Where no continuing business or legal purpose exists, information may be deleted or anonymized.

6. Communication Through WhatsApp

Some trainer profiles and website pages may allow visitors to contact a trainer through WhatsApp.

If you choose to use WhatsApp, the communication takes place through WhatsApp and is subject to WhatsApp’s own privacy practices and terms.

Information you voluntarily provide through WhatsApp may include your name, telephone number, messages, photographs, documents, fitness information, or other information you choose to send.

You should avoid sending unnecessary sensitive or medical information through WhatsApp.

TrainersDubai does not control how WhatsApp independently processes data once communication is transferred to its platform.

7. Comments, Reviews and User-Submitted Content

If the website allows visitors to submit comments, reviews, ratings, or other content, we may collect:

• Name or display name

• Email address

• Review or comment

• Rating

• IP address

• Browser information

• Other information submitted with the content

We may use technical information such as IP addresses and browser information to help prevent spam, fraud, and abuse.

If you submit content publicly, the information contained in that content may become publicly visible.

You should not include private, confidential, medical, financial, or other sensitive information in a public review or comment.

8. Media Uploads

If the website allows users to upload photographs or other media, you should avoid uploading files containing unnecessary embedded metadata, including GPS location information.

Uploaded content may be publicly accessible if it is submitted to an area of the website intended for public display.

You are responsible for ensuring that you have the necessary rights and permissions to upload photographs, videos, or other media.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that can help websites remember information, provide functionality, improve security, understand website usage, and measure performance.

Depending on the services enabled on the website, cookies may be used for:

• Essential website functionality

• Security and spam prevention

• Remembering preferences

• Analytics and website performance

• Measuring marketing campaigns

• Improving user experience

• Other services provided by third-party technologies

Some cookies are necessary for the website to function and cannot be disabled through ordinary website settings.

Where required by applicable law, non-essential cookies and similar technologies will be used only with appropriate consent.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. WordPress Cookies

Our website is built using WordPress.

WordPress and installed plugins may use cookies or other technologies for purposes such as security, authentication, comments, administration, and website functionality.

The specific cookies used by the website may change when plugins, themes, or other technologies are added, removed, or updated.

11. Analytics

We may use analytics services to understand how visitors interact with our website and to improve website performance and content.

Depending on the services currently enabled, analytics providers may collect information such as:

• IP address or an anonymized IP address

• Device and browser information

• Pages visited

• Approximate location

• Traffic source

• Interaction and usage information

• Technical information

Analytics services may use cookies or similar technologies.

If Google Analytics or another analytics provider is enabled on the website, its processing will also be subject to that provider’s privacy policy and terms.

Where applicable, users may be able to control analytics cookies through the website’s cookie controls or their browser settings.

12. Third-Party Services and Data Sharing

We may use trusted third-party service providers to operate and maintain the website and provide our services.

Depending on the features enabled on the website, these providers may include:

• Web hosting and server providers

• Email and communication providers

• Website security and spam-prevention providers

• Analytics providers

• Cookie-consent providers

• WordPress plugins and service providers

• WhatsApp or other communication platforms

• Payment processors, where applicable

• Cloud storage or technical service providers

• Professional advisers, where necessary

We share only the information reasonably necessary for the relevant provider to perform its service.

We do not sell personal information to third parties.

Third-party providers may process personal data according to their own privacy policies and contractual obligations.

Where reasonably possible, we require service providers processing personal data on our behalf to implement appropriate confidentiality and security measures.

13. Third-Party Websites and Embedded Content

Our website may contain links to third-party websites or embedded content, including videos, images, social media content, maps, or other external services.

When you interact with third-party content, the third party may collect information about you, use cookies, or track your interaction according to its own privacy policy.

We are not responsible for the privacy practices of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

14. Payments

If you purchase services from TrainersDubai and payment is processed through a third-party payment provider, payment information may be collected and processed directly by that provider.

Depending on the payment method used, the payment provider may collect information such as:

• Name

• Billing information

• Payment card information

• Transaction information

• Contact information

TrainersDubai does not need to store full payment card details where payments are processed directly by an external payment provider.

The relevant payment provider’s privacy policy will apply to its processing of payment information.

15. How Long We Retain Personal Data

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

As a general guideline:

• Contact and enquiry information: retained for as long as necessary to respond to the enquiry and manage the resulting relationship, and thereafter only where a legitimate business, legal, or security purpose exists.

• Customer and service records: retained for as long as necessary to provide services, manage the customer relationship, resolve disputes, maintain business records, or comply with legal obligations.

• Reviews and public content: retained while the content remains published or until deletion is requested, subject to legitimate legal or operational reasons for retaining it.

• Technical and security logs: retained for a period reasonably necessary for security, troubleshooting, fraud prevention, and system administration.

• Analytics information: retained according to the applicable analytics provider’s settings and our legitimate operational requirements.

When personal data is no longer required, we may delete, anonymize, or securely dispose of it.

16. Your Privacy Rights

Depending on your location and the applicable law, you may have rights concerning your personal data.

These may include the right to:

• Request access to personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal data where legally permitted

• Request restriction of certain processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request information about how your personal data is processed

• Request a copy of your personal data where applicable

• Lodge a complaint with the relevant data protection authority where applicable

Some rights are subject to legal limitations and exceptions.

To exercise a privacy right, contact us at:

info@trainersdubai.com

We may need to verify your identity before processing certain requests in order to protect your personal information.

17. International Data Transfers

Some of our service providers may process or store personal data outside the United Arab Emirates or outside the country in which you are located.

This may include hosting providers, cloud services, analytics providers, email providers, security services, communication platforms, or other technology providers.

Where personal data is transferred internationally, we take reasonable steps to ensure that the transfer and subsequent processing are subject to appropriate safeguards and comply with applicable data protection requirements.

Where applicable, safeguards may include contractual protections, appropriate data-transfer mechanisms, adequacy decisions, or other legally recognized safeguards.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with specific international-transfer requirements, additional safeguards may apply where required by applicable law.

18. How We Protect Your Data

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These measures may include:

• Secure website hosting

• HTTPS encryption for website communications

• Access controls

• Password protection

• Regular software and security updates

• Spam and security protection

• Restricted access to personal information

• Use of reputable service providers

• Backups and technical recovery measures where appropriate

• Internal procedures for handling personal information

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including using secure passwords and avoiding sending unnecessary sensitive information through unsecured communication channels.

19. Data Breach Procedures

If we become aware of a suspected or confirmed personal data breach, we will take reasonable steps to:

1. Identify and contain the incident.

2. Assess the nature and scope of the breach.

3. Determine what personal data may have been affected.

4. Take appropriate steps to reduce further risk.

5. Investigate and document the incident.

6. Notify affected individuals or relevant authorities where required by applicable law.

7. Implement measures designed to prevent a similar incident from occurring again.

20. Data Received From Third Parties

In certain circumstances, we may receive information about you from third parties.

This may occur, for example, when:

• A personal trainer refers you to TrainersDubai.

• You contact a trainer through a communication platform.

• A service provider provides technical or security information.

• A booking, payment, or communication service sends us information necessary to provide a service.

• You provide information through another service connected to our website.

We process such information only for appropriate business, contractual, security, legal, or service-related purposes and in accordance with applicable law.

We do not knowingly purchase personal data lists for unrelated marketing purposes.

21. Automated Decision-Making and Profiling

TrainersDubai does not currently use personal data to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

We may use basic information such as location, fitness goals, preferred training type, gender preference, availability, or training requirements to help identify suitable trainers.

Any such matching or recommendation process is intended to assist with providing our services and does not constitute a legally significant automated decision.

Where a significant automated decision-making process is introduced in the future, this Privacy Policy will be updated as required.

22. Children’s Privacy

Our services are intended for adults and are not specifically directed toward children.

We do not knowingly collect personal data from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at info@trainersdubai.com so that we can review and, where appropriate, delete the information.

23. Marketing Communications

We may contact you regarding your enquiry, consultation, requested services, existing customer relationship, or other service-related matters.

Where required by applicable law, we will obtain appropriate consent before sending promotional or marketing communications.

If you receive marketing communications from us, you may request that we stop sending them by contacting info@trainersdubai.com or by using an unsubscribe mechanism provided in the communication, where available.

24. No Sale of Personal Data

TrainersDubai does not sell your personal data to third parties.

We may, however, disclose personal data to service providers and other parties where necessary to operate our website, provide requested services, process transactions, communicate with you, protect our systems, or comply with legal obligations.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to our website

• Changes to the technologies we use

• Changes to third-party service providers

• Changes in applicable laws or regulations

• Changes in our data-processing practices

The updated Privacy Policy will be published on this page with a revised “Last updated” date.

We recommend reviewing this page periodically.

26. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is being handled, please contact:

TrainersDubai

Email: info@trainersdubai.com

Website: https://trainersdubai.com

Business / Legal Entity:

APEX TRAINERS PERSONAL SPORT COACHING SERVICES CO. L.L.C

27. Applicable Privacy Legislation

TrainersDubai aims to comply with applicable data protection and privacy requirements governing its processing of personal data.

For operations in the United Arab Emirates, this includes, where applicable, Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data and other applicable UAE privacy and data-protection requirements.

Where individuals are located in other jurisdictions and those jurisdictions’ privacy laws apply to our processing activities, we will comply with applicable requirements to the extent required by law.

Nothing in this Privacy Policy limits any rights that cannot lawfully be excluded under applicable data protection legislation.